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Help

Help

Short guides to the WelcomeBird app and your booking page. Each guide says who can do it: the Owner, an Admin or Staff. See Roles.

  • Getting started: Create your account, set up your business and put your booking page live.
  • Today and bookings: Run the day, answer requests and keep each booking up to date.
  • Customers' side: What your customers see on your booking page, from booking to changes.
  • Team: Add the people who work with you, set what they do and when.
  • Services, hours and closures: What customers can book, and when.
  • Your account: Your name, your email and phone, your password, and the phones you are logged in on.
  • Courts: For futsal, badminton and other courts, booked by the hour.
  • Clinics: The Health types and the words they use.
  • Tables: For restaurants and cafés: named tables with their seats.
  • Branches: Run more than one place from one business, each with its own hours, people and prices.
  • Messages and notifications: What your customers receive, and what your team's phones show.
  • Booking page look: Choose your page's colours and layout, add a cover photo and photos, and group your services.
  • Business settings: Your business's profile, booking page, rules and address.
  • Services: What customers book, with how long it takes and its price.
  • Plans: Free, Pro and Business, your 14-day trial, plan limits, your message credits, buying a plan and receipts.
  • The dashboard: The web dashboard at app.welcomebird.com, for the owner: the setup guide, your settings, your plan and help.
  • Growth tools: Tools that bring customers back and help you grow to more outlets. Ratings, Branches and the QR poster are here now. Loyalty, Offers and Come-back are coming soon.
  • Ratings and reviews: What customers said after a visit, asking them for a rating, offer codes that take money off a booking, and the come-back message.
  • Loyalty: Customers get points when you mark a visit Done. Turn it on, choose how they earn and see your reports.

Your plan, your trial and what each plan allows are in Plans. Points for your regulars are in Loyalty.

Can’t find an answer? Write to support@welcomebird.com.