Points expire
Who can do this: Owner, Admin
Open More → Loyalty → Points expire and tap one choice:
- Never: points stay until they are used.
- 6 months, 12 months or 24 months: a customer’s points go when they haven’t visited for that long.
It saves as soon as you tap and says Saved. The one in use has a check mark. Every business starts on 12 months.
What a change does
Changing this restarts the clock: no customer’s points expire sooner than the new period from today. For example, if you move from Never to 6 months today, nobody loses points for at least 6 months, even customers who last visited two years ago.
Each visit starts the clock again for that customer. Adjusting points doesn’t.
What customers see
On your booking page, a customer’s points card says when their points expire, for example Your points expire on 9 Oct 2027 if you don’t visit before then. With Never, that line is left out.
Points that expired show in Reports under Points expired.