Loyalty reports
Coming soon. Loyalty points are not switched on yet. Ratings and the QR poster are ready to use now. This page shows how loyalty will work.
Who can do this: Owner, Admin
Open More → Loyalty → Reports. Choose 30 days, 90 days or 12 months at the top. With more than one branch, choose a branch under Branch, or All branches.
| Row | What it counts |
|---|---|
| Points given | Points customers earned from visits. |
| Points used | Points customers spent. |
| Points expired | Points that expired after a long time with no visit. |
| Points adjusted | Points you added or took off by hand. A minus means more were taken off than added. |
| Points taken back | Points from visits you marked Done and then undid. |
| Taken back after use | The part of those points the customer had already used. |
| From bookings your team added | Points from bookings added in the app. They are in Points given too. |
| Members who visited | Customers with points who visited in that time. |
| Members with points | Customers who have points now. |
With A separate balance per branch, adjustments and expired points show under their branch. With one balance, they show under All branches only.
Booked and paid
With Ask for the amount paid on, a Booked and paid card shows under the figures for the visits whose amount is known: Booked and Paid totals, Visits with an amount typed, Visits confirmed at the booked price, and the difference, for example Customers paid RM15.00 more than booked.