Plan limits
Each plan allows a number of staff and branches. Online bookings are unlimited on every plan.
| Free | Pro | Business | |
|---|---|---|---|
| Staff | 2 | 10 | 100 |
| Branches | 1 | 3 | 20 |
| Online bookings a month | Unlimited | Unlimited | Unlimited |
| Message credits a month | 50 | 500 | 1,500 |
Courts, tables and services are not limited by plan. Every business can have up to 50 courts, 60 tables and 200 services, on any plan. For message credits, see Message credits.
When your plan allows no more
Who can do this: Owner, Admin
When you tap Add branch, Add court, Add table or Add without login (under Add someone in Team) at your plan’s limit, the app tells you before any form opens, in one line. An invite is checked when you send it. For example:
Free plan: 1 branch, then one line under it:
- In the iPhone and Android apps, owners and admins alike see You’ve reached your plan’s limit. Tap Close to go back.
- In the app’s web preview, the owner sees the next plan up that allows more, for example To add more, move to Pro (up to 3 branches)., with See plans and Close; on the top plan, This is the most your plan allows. An admin sees Ask the owner to change the plan.
To change your plan, the owner uses the dashboard in a browser. See Buying a plan.
Courts and tables have no plan limit, only the most one business can have. At that number, the app says Up to 50 courts or Up to 60 tables, then This is the most one business can have.
The same message shows if the server refuses at the limit, for example when you invite someone, bring back someone you removed, or restore a branch. Nothing is added, and nothing is removed. What you typed stays.
For a type of business with its own words, the message uses them, for example Free plan: 1 doctor.
Not bookable online
Who can do this: Owner, Admin
When you have more staff or branches than your plan allows, for example after your trial ends, some are kept from online booking. By default the ones you added first stay active. The rest show Not bookable online on Free in Team and Branches. Nothing is deleted.
For someone or something that is not bookable online:
- Customers can’t pick them for a new booking on your booking page.
- Bookings already made stay. Customers can still change or cancel them.
- You and your team can still add bookings for them in the app.
- A branch that is not bookable online shows to customers as paused: its link says it is not taking bookings and lists your other branches.
Pausing a branch frees its place. If your plan allows 1 branch and you pause the one taking online bookings, a branch that was not bookable online can take its place and start taking online bookings. When you start the paused branch again, the other one may stay active. To be sure which one stays active, use Choose what stays active below.
Choose what stays active
Who can do this: Owner
To pick which ones stay active:
- Open More → Plan & usage.
- Under This month, tap Choose what stays active.
- Each group says how many you can pick, for example Pick up to 1. Switch one off before you switch another on.
- Tap Save. The app asks Keep these active? and names the ones that will stop taking online bookings. Tap Keep active to confirm, or Cancel to go back.
The ones you switched off stop taking online bookings. Their bookings stay, and you can still book them yourself. Only the owner can choose.
If something changed since you opened the screen, the app says “Something changed since you opened this. Here is the list as it is now.” Choose again from the new list.
Online bookings this month
Who can do this: Owner
Only bookings your customers make on your booking page count. Bookings you or your team add in the app never count.
Every plan has unlimited online bookings, so there is no monthly number to reach and no note about it. More → Plan & usage shows how many your customers made this month.