Offer codes at the counter

Who can do this: Owner, Admin, Staff

A booking can have one offer code. The customer may type it when they book, or give it to you at the counter. Offers are part of the Pro and Business plans.

A booking with an offer

Open the booking. The price shows the new price first, for example RM 40.00, with RM 50.00 before the offer under it. The next line shows the code and the discount, for example Offer: RAYA20 · RM10 off.

The discount is worked out when the code is added. If you move the booking, it keeps the discount.

Add a code at the counter

While a booking is waiting for your answer, confirmed or marked as arrived, the price line has Add code. Once the booking is done, cancelled or a no-show, you can’t add a code.

1. Tap Add code.
2. Type the code the customer gives you. It doesn’t matter if they say it in small letters.
3. Tap Add offer.

The code is checked and added in one step. If it works, you see Offer added. and the booking shows its new price. The booking’s history says Offer added: RAYA20.

If the code doesn’t work, the reason shows under the code, and nothing changes on the booking:

• We can’t find this code. Check the spelling.
• This code ended on a day, or This code starts on a day.
• This code is paused.
• This code has been used up.
• The customer has already used this code.
• This code doesn’t work for this service.
• This code needs a spend of an amount or more.

If you see We couldn’t check the code. Try again when you’re online., nothing was added. Check your connection and tap Add offer again.

Staff can add a code to their own bookings.

A code that wasn’t checked

When a customer types a code and it can’t be checked at that moment, the booking keeps it as not checked, with no discount. The booking shows Offer: RAYA20 · not checked and Check now.

Tap Check now. If the code works, the booking shows its new price. If it doesn’t, the code comes off the booking and the reason shows at the top of the booking. The booking’s history says Offer checked: RAYA20.

Remove an offer

Owners and admins can remove an offer while the booking is waiting for an answer or confirmed. Staff can’t.

1. Open the booking and, under More, tap Remove offer.
2. The app asks first and names the price the booking goes back to. Tap Remove.

The booking goes back to its full price, and its history says Offer removed.