Ratings

Who can do this: Owner, Admin, Staff

Open More and tap Ratings. The row shows only while your plan includes ratings.

The top of the page

• The average, for example 4.6, with its stars.
• How many ratings you have, for example 38 ratings.
• How many were low lately, for example 2 low in the last 30 days. A low rating is 1 to 3 stars.
• Owners and admins also see whether the rating ask is on, for example Rating ask is on and 2 hours after a booking is Done.

The list

Ratings are listed newest first. Tap Low ratings to see only the ratings of 1 to 3 stars, or All to see them all again.

Each row shows:

• the customer’s name (Customer if their details were erased);
• the stars, with a Low tag on 1 to 3 stars;
• the service, the staff member and the day of the visit, for example Haircut · Mei · Wed 7 Oct;
• the comment, if they left one.

Tap Show more at the end of the list to see older ratings.

One rating

Tap a row to open the rating. It shows the customer’s name and phone, the stars and 2 out of 5, the comment, and They were shown your Google review link. when your link was on the thank-you page. Under it are the Service, the Visit, when it was Rated and the Booking no.

Tap Open booking to see the booking itself.

Who sees ratings

• Owners and admins see every rating.
• Staff see the ratings of their own bookings only.
• Customers never see ratings. A rating can’t be changed once it is sent.

If your plan doesn’t include ratings

Ratings shows Ratings aren’t in your plan. Customers are not asked for a rating, and the ratings you already have stay on the page. To change your plan, the owner uses the dashboard in a browser.