Reviews and come-back
Who can do this: Owner, Admin
Open More, tap Business profile, then Reviews and come-back under After a visit. The row shows only while your plan includes ratings (Pro and Business). Staff can’t open these settings.
The rating ask
Turn on Ask for a rating and we message the customer after you mark a booking Done. It is off to start. The change saves at once. When to ask, Google review link, How to find your link and See the message show only while the rating ask is on.
The message goes by WhatsApp, or by email when WhatsApp can’t reach the customer. It names your business, the day of the visit and the service, and has a Rate your visit button. Only your business sees the rating.
If your plan doesn’t include ratings, the page says Your plan doesn’t include this. in place of the switch.
When to ask
Choose how long after Done the message goes, from 1 hour after Done to 24 hours after Done. 2 hours after Done is the start.
We don’t send between 9:00 PM and 9:00 AM. A message due in those hours waits until 9:00 AM.
Your Google review link
Paste your Google review link in Google review link. Everyone who rates you sees it on the thank-you page, whatever stars they gave. Leave it empty to hide it.
Tap Save link under the field. The line under the field then says Saved. The button is grey until you change the link. If you go back with a link typed, we save it for you. To remove the link, empty the field and tap Save link. If it isn’t a Google review link, the page says This isn’t a Google review link. Copy it from Google again.
How to find your link
- Open your Business Profile on Google (search for your business name on Google while signed in, or open the Google Business Profile app).
- Tap Ask for reviews (or Get more reviews).
- Copy the link it shows, for example
https://g.page/r/.../review. - Paste it in Google review link and tap Save link.
Tap How to find your link on the page to see these steps.
See the message
Tap See the message to read the words a customer gets, with a sample customer, day and service. WhatsApp shows it as a chat from your business, with its Rate your visit button; Email shows the email, with its subject. Nothing is sent.
Come-back message
Come-back messages are coming soon: for now the group says Come-back messages are coming soon. in place of its switch. Once switched on, the Come-back message group on the same page sends customers who said yes to offers a message when they haven’t booked in a while, with their own voucher if you choose an offer. See Come-back message.
If someone else changes them
If these settings were changed on another phone while you had the page open, your change isn’t saved. The page says These settings were changed on another phone. We’ve loaded them again. Make your change again.